3CX General
3CX: How to Add an Email Address to End Users
Note: ONLY users with administrative access privileges can make changes to the profile of other users. To add an email address to a user: 1. Click Extensions in the sidebar menu. 2. Locate and select the User by checking the empty square on the left ...
3CX: What are "Softphone Mode" and "CTI Mode"?
The 3CX app can be used in either “Softphone Mode” or “CTI Mode”. Softphone Mode – make and receive calls on your computer without using a desk phone. CTI Mode – a supported desk phone is required for the app to manage your calls from the desktop.
3CX: Block a Phone Number
1. Log in to the 3CX Management Console. 2. Go to Settings. 3. Click Blacklisted Numbers. 4. Click “Add.” 5. There will be two fields to fill out: “Incoming caller ID to be blocked” and “Description.” In the first field, enter the full phone number ...
3CX: How to Change the Color Theme
1. Click on your ""profile image"" in the upper right of the client. 2. Locate and click the ""Settings"" option. Note: The ""Settings"" option is also available in the panel menu on the left-hand side of the client. 3. Scroll to the bottom of the ...
3CX: How to Create a Ring Group
To add a ring group from the 3CX Management Console: Select “Ring Groups” in the navigation menu. Click “Add Ring Group” Define the Ring Group Options: Name – the name for the ring group. Virtual Extension Number – accept the default or specify a ...
3CX: Ring Group Management (Video)
This article covers Ring Groups and Paging Groups. What they are, who needs them, how to use them, as well as their capabilities. In more detail: What is a Ring Group? Ringing Strategies Ring Group Options Alert Paging Group Multicast Paging Group ...
3CX: Web Client at a Glance (Video)
From the Web Client interface, you can easily make calls, view the status of colleagues, send chat messages, and hold a video conference. Here’s a quick look at the great things you can do with the 3CX web client. The 3CX web client is a web-based ...
3CX: How to turn on Intercom
Intercom enables you to make an announcement to a single extension with two-way audio, i.e. the called party can respond without picking up the handset. Settings Required for Intercom Configure the intercom dial code in “Settings” > “Dial codes” > ...
3CX: Managing Your Queue Status (Logging In & Logging Out of the Queue)
Note: Your 3CX may look different depending on your version. The below article is based on V16. Global Login and Logout The global queue toggle will add an agent to all queues in operative mode or remove them from service. However, it will NOT ...
3CX: How to Create Extension Groups
Note: Only Administrators are able to make changes to the Extension Groups functionality. The below video takes you through the steps of creating extension groups so you can group your extensions based on departments and the different roles and ...
3CX: How to Perform a Password Reset
1. From the web client, click on the User icon in the upper right. 2. Click Resend Credentials. The web client will resend your credentials to your email. 3. Follow the prompts to reset your password. Note: Using this method does not recover lost ...
3CX - How To Change Your Voicemail Greeting using your Desk Phone
1. Dial the voicemail number as indicated in your welcome email or press the Message button on your phone. 2. Enter your PIN and then press “#”. 3. Select option “9” then “8” and then “0” to record. 4. Press “#” to end recording and “0” to save. For ...
3CX: Video Conferencing Advanced Features
Creating a Video Conference The 3CX Web Client employs WebRTC technology to enable you to organize video conference calls or webinars so that your participants don’t have to download and install any additional software or plugins. Managing a Video ...
3CX: How to Listen to Voicemails
By Desktop Phone 1. Dial the voicemail number as indicated in your welcome email. 2. Dial your voicemail number or hit “Voicemail/Message” 3. Enter your PIN, press “#” 4. Press “*” to play your messages. By Web Client Click on “Voicemail” and click ...
3CX: How To Set User-Configurable BLF Function Keys
BLF (Busy Lamp Field) Panel The 3CX App for Windows also includes an integrated BLF panel. It works just like the BLF panel on your IP Phone where a small light indicates whether an extension is available or busy. To enable the BLF panel, click the ...
3CX: Managing Hot Keys
With the “Hot Keys” feature you can manage calls using your keyboard. For example, you can answer an incoming call just by pressing the Shift + A combination on your keyboard, without opening the app. To enable Hot Keys: 1. Click the “Gears” icon to ...
3CX: The Chat Feature
The built-in “Chat” function enables you to send and receive messages to/from colleagues and web visitors if you have configured the Installing the 3CX Live Chat and Talk Plugin for WordPress on your website. 1. Chat Actions – Right-click a chat to ...
3CX: Complete Guide to 3CX Call Reports
Part 1: Agent Performance Reports Performance reports are used to monitor agent productivity whilst at work. They can help identify high achievers or those that might be taking it a bit too easy! User Activity Graph The “User Activity Graph” shows ...