This article covers Ring Groups and Paging Groups. What they are, who needs them, how to use them, as well as their capabilities. In more detail:
What is a Ring Group?
Ringing Strategies
Ring Group Options
Alert Paging Group
Multicast Paging Group
What is a Ring Group?
“Ring Groups” or ""Hunt Groups"" route calls concurrently to multiple phones via virtual extensions, whereas “Paging” is used to make announcements to groups of people, like a PA system.
To add a ring group from the 3CX Management Console: Select “Ring Groups” in the navigation menu. Click “Add Ring Group” Define the Ring Group Options: Name – the name for the ring group. Virtual Extension Number – accept the default or specify a ...
Creating a Video Conference The 3CX Web Client employs WebRTC technology to enable you to organize video conference calls or webinars so that your participants don’t have to download and install any additional software or plugins. Managing a Video ...
From the Web Client interface, you can easily make calls, view the status of colleagues, send chat messages, and hold a video conference. Here’s a quick look at the great things you can do with the 3CX web client. The 3CX web client is a web-based ...
Note: Only Administrators are able to make changes to the Extension Groups functionality. The below video takes you through the steps of creating extension groups so you can group your extensions based on departments and the different roles and ...
This article covers Call Queues, their settings and different options. You will also learn how Queues work and what rights Agents and Queue Managers have in more detail: Call Queue Functionality Polling Strategies Queue Options Extension Login / ...