3CX: Setting Your Presence Status on the Windows Client
3CX: Setting Your Presence Status on the Windows Client
The Presence/Status allows you to set your own status and forwarding rules, as well as view the presence/status of your colleagues. This feature is very helpful because it allows you to view whether someone is available, busy, or away before attempting to contact an extension.
1. Click or tap on the status area in the top left corner.
2. Select your desired status from the drop-down and click on it.
- Available - Away - Do Not Disturb - Lunch – can be customized. - Business Trip – can be customized.
3. Click on the “>”. From this screen, you can select your status message, write a customer status, select when your status should be switched back to the previous status and where your calls should be forwarded to during this time.
You can initiate a call in various ways with the 3CX client: Client’s keypad 1. To access the dial screen on your softphone press the button. 2. From the dial screen on your smartphone client or softphone enter the number you want to call. 3. Click ...
When your extension is busy, cannot be reached, or you choose not to take a call, callers have the option to leave a voice message. These messages are stored in chronological order and can be accessed from your IP phone or directly from the 3CX ...
To Start a Chat: 1. Click or tap the “Chat” button on the bottom row of icons. On Android and iOS, tap “More” and then select “Chat”. 2. Press “Compose Chat” or the plus icon. 3. This will bring up your company’s extension list. Search or scroll to ...
As part of the 3CX Web Client, users can view their calls in aggregated screen views via the Switchboard. The switchboard is a feature that allows phone operators, queue agents, and queue managers to view and manage calls in real-time. To access the ...
1. Set your status and status message by clicking on the drop-down menu next to your avatar. 2. Choose the status you’d like. Statuses and colors are visible to coworkers. Green means available, yellow on a call, red is busy – calls will be diverted ...