3CX: What are Softphone Mode and CTI Mode.

3CX: What are "Softphone Mode" and "CTI Mode"?

The 3CX app can be used in either “Softphone Mode” or “CTI Mode”.



  • Softphone Mode – make and receive calls on your computer without using a desk phone.
  • CTI Mode – a supported desk phone is required for the app to manage your calls from the desktop.

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