Using the 3CX Android App

Using the 3CX Android App

The 3CX smartphone app for Android allows you to seamlessly take your office communications with you wherever you go. Access the company phonebook, make calls, send chat messages, and more from the palm of your hand. There’s no need to use your personal mobile plan for business calls anymore.



Setting Up Your Extension

1. Install the app from the Google Play Store.

2. Allow 3CX to access the camera so you can provision your extension via QR code.

3. Scan the QR code from your Welcome Email (or open the attached provisioning file.)

4. Continue to make a test call to the “Echo service” so that you can grant the app the required permissions.

5. Give authorization, make the call and you’re all set!


Placing a Call with the 3CX Android App

Making a call with the Android app is quick and easy. In “Contacts” search by name, number, or email address, click the phone icon next to the contact, and hey presto. You’re now using your office phone system from your smartphone.


Once you’re in a call, you can seamlessly perform a number of actions, including:

1.“Transfer” will give you the option to “Blind Transfer” without the need for you to speak to the receiver, or “Attended Transfer” will transfer the call after you first speak to the receiver to see if they accept the call.

2. “Conference” allows you to create an ad hoc conference call, adding more participants to join the conversation.

3. “Rec” allows you to record your conversation.

4. “Video” add a video to your call for face-to-face communication.


Effortlessly Schedule a Conference Call

Swipe right or press the menu icon to open the sidebar menu to find the Conference option. Here you can easily set up a conference call and invite participants from your contacts or by email.



    • Related Articles

    • Using the 3CX iOS App

      Using the 3CX iOS App If you haven't installed the app yet, do that first. Managing Calls The 3CX iOS App enables you to communicate effectively with: 1. “Status” - browse and tap on the name of a colleague to call. 2. “Contacts” - select a contact ...
    • Updating the 3CX App for Android

      To update the 3CX application for Android: 1. Open the Google Play Store app. 2. Tap on the Apps tab at the bottom of the screen. Note: Apps with an update available are labeled ""Update."" You can also search for a specific app. 3. Tap Update next ...
    • 3CX: How To Change Your Voicemail Greeting With The Android Mobile App

      From the Android Mobile App: 1. Click the More button at the top left of the mobile app. 2. Select Voicemail. 3. Click Folder with Music Icon located at the top of the mobile app. 4. Click the Record button, give the recording a title, and click OK. ...
    • 3CX: Installing and Using the 3CX Google Extension

      1. Log in to your 3CX Web Client (using the credentials and link in your welcome email. 2. Click the ""Install 3CX Browser Extension"" button in the top left. 3. You will see a pop-up. Confirm that you'd like to install the app by pressing the ...
    • 3CX: How To Change Your Voicemail Greeting With The iOS Mobile App

      From the iOS Mobile App: 1. Click the More button at the top left of the mobile app. 2. Select Voicemails. 3. Click Folder with Music Icon located at the top of the mobile app. 4. Click the Record button, give the recording a title, and click OK. 5. ...